We primarily ship all orders throughUSPS (United States Postal Service). Once your order ships, you’ll receive a USPS tracking number so you can follow your package every step of the way.

PrettySoul currently ships nationwide across the United States, including P.O. boxes, APO/FPO addresses, and U.S. territories. We’re working on expanding internationally soon—stay tuned!

If you have any questions or concerns about your order, we’re here to help! You can reach us by email at prettysoulonline@yahoo.com, or feel free to give us a call at (904) 536-5939. We’ll get back to you as soon as possible—usually within 1–2 business days. Your satisfaction is our priority!

We totally understand that things can change! If you need to cancel your order, please contact us within 12 hours of placing your order, and we’ll do our best to assist you. Once the order has been shipped, we're unable to cancel it, but we can help with a return once you receive it.

Feel free to email us at prettysoulonline@yaho.com for cancellation requests or any other questions!

We understand that sometimes things change! If you need to modify your order, please reach out to us within 12 hours of placing it, and we’ll do our best to accommodate your request. Once your order has been shipped, we’re unable to make changes, but we can assist you with returns once it arrives.

If you made a mistake on your delivery address please contact us by email or phone.

We want you to love what you ordered! If you’re not completely satisfied, we do accept returns on eligible items within 14 days of delivery. To be eligible for a return, items must be unused and in their original packaging.

Please note, we can’t accept returns on sale items, skincare, haircare, or body care products due to hygiene reasons. For all return inquiries, please contact us at prettysoulonline@yahoo.com and we’ll assist you right away.